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LibQUAL 2019 – Invitation

Your Library – Your Say!

The Library is conducting a Services Quality Survey among current students, faculty, and staff as part of our efforts to provide service excellence to the University community.

LibQual+ Survey Logo

This is a joint survey involving libraries at 5 UGC-funded institutions, using LibQUAL+®, a survey instrument developed by the Association of Research Libraries that is widely adopted by libraries worldwide. Results of the survey will allow a comparative analysis of our services with our peer institutions in Hong Kong.



LibQUAL+® measures three dimensions of service quality:

  • Affect of Service: how you feel about the Library’s services
  • Library as Place: how friendly the Library is as the place for learning, research and self-development
  • Information Control: how well the Library organizes and provides information resources

The Questionnaire

This web-based survey opens from 28 October to 1 December 2019. ITSC authentication is required to enter the questionnaire, but your responses will remain anonymous. It takes approximately 10 minutes to complete:

This survey is now closed


Lucky Draw

To show our gratitude for your participation, we will have a lucky draw. The 70 prizes include:

  • Two Apple Watches
  • Four $500 Eslite Bookstore coupons
  • Two a-la-minute brunch vouchers for 2 people in Forte of L’hotel elan
  • Two dinner buffet vouchers for 2 people in LIS Cafe of L’hotel Island South
  • Two hot pot set vouchers for 2 people in Canton Pot of Lodgewood by L’hotel Mongkok
  • One dinner buffet voucher for 2 people in Cafe Circles of L’hotel Nina et Convention Centre
  • One $500 food & beverage consumption voucher in UniQue of Conference Lodge
  • One $500 UniBistro & Bar dining voucher
  • Three $200 Eslite Bookstore coupons
  • Ten $100 supermarket coupons
  • Ten $100 HKUST Souvenir Shop coupons
  • Seven $100 Eslite Bookstore coupons
  • Twenty-five HKUST Library coffee mugs

To join the Lucky Draw, enter your HKUST e-mail address after filling out the questionnaire. Duplicated e-mail addresses will be excluded from the draw. Results will be announced in December 2019 and winners will be notified by e-mail directly.

For questions, contact Alice Ho, Head (Administrative Services) (Phone: 2358-6707, of the Library.



The prizes are generously sponsored by: 


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last modified 20 January 2020