Your Library – Your Say!
The Library is conducting a Services Quality Survey among current students, faculty, and staff as part of our efforts to provide service excellence to the University community.
This is a joint survey involving libraries at 6 UGC-funded institutions, using LibQUAL+®, a survey instrument developed by the Association of Research Libraries that is widely adopted by libraries worldwide. Results of the survey will allow a comparative analysis of our services with our peer institutions in Hong Kong.
LibQUAL+® measures three dimensions of service quality:
- Affect of Service: how you feel about the Library’s services
- Library as Place: how friendly the Library is as the place for learning, research and self-development
- Information Control: how well the Library organizes and provides information resources
The Questionnaire
This web-based survey opens from 2 November to 7 December 2015. ITSC authentication is required to enter the questionnaire, but your responses will remain anonymous. It takes approximately 10 minutes to complete:
The survey is closed. Thank you for your participation.
Lucky Draw
To show our gratitude for your participation, we will have a lucky draw. The 50+ prizes include:
- Three Grand Prizes: Apple Watches
- Three vouchers for Buffet Lunches for 2 people at the UC Bistro
- HK$1000 dining voucher at UniQue (Conference Lodge)
- 2 x forte a-la-minute brunch for 2 (L’hotel élan)
- 2 x LIS Café dinner buffet for 2 (L’hotel Island South)
- 2 x canton pot hot pot set for 2 (Lodgewood by L’hotel Mongkok Hong Kong)
- Ten $100 supermarket coupons
- Ten $100 book store coupons
- Twenty-five HKUST Library thermos coffee mugs with 1 free coffee from Cafeology.
To join the Lucky Draw, enter your ITSC e-mail address after filling out the questionnaire. Duplicated e-mail addresses will be excluded from the draw.
The grand prizes are generously sponsored by:
For questions, contact Alice Ho, Administrative Services Manager (Phone: 2358-6707, E-mail:lbsurvey@ust.hk) of the Library.
Go Back to page Toplast modified 12 August 2016