Project Background
ChatGPT, developed by OpenAI, is a state-of-the-art language model based on the GPT architecture, trained on vast amounts of textual data to understand and generate human-like text responses. It excels in natural language processing (NLP) tasks, enabling sophisticated, context-aware conversations that surpass traditional rule-based chatbots. Its ability to handle complex queries, adapt to conversational context, and generate coherent, relevant answers makes it a promising tool for transforming library services.
Overall, the project leverages cutting-edge AI conversational technology to modernize library services, making them more accessible, efficient, and user-centric in the digital age.
Project Goal
The primary goal of the Library Chatbot Development Project is to design and implement an intelligent, AI-powered chatbot using OpenAI’s ChatGPT technology to enhance library services. This chatbot will answer general inquiries, including basic library information and FAQs, questions related to user privileges, room booking guidance, research support, and virtual reference assistance with multilingual support. By leveraging ChatGPT’s advanced natural language understanding and generation capabilities, the chatbot aims to deliver a seamless, human-like interaction experience that meets diverse user needs in the library domain as an AI service which operates 24/7.
Checkout the Chatbot!
Library Chatbot (Beta): https://library.hkust.edu.hk/chatbot/
Words from student
YUE Jia Ning, Julia
BBA in Information Systems and Operations Management
Year 3
Overall, I learnt a lot from this project, specifically with working with AI. I gained a new understanding of how different AI models work, and in the process of working with it, developed my logical thinking and analytical skills. Not only this, I also was able to hone my programming skills and learn about new technologies…
Project Team
Developer
- YUE Jia Ning, Julia ◇ Year 3 student, BBA in Information Systems and Operations Management
Adviser
- Martin SO ◇ Librarian (Systems & Digital Services)