I am thrilled to share my experience about my first project in the library: the Library Material Pickup Station. It feels like a significant milestone in my career. As an alumnus of HKUST, it feels surreal to be back as a worker in the library, which I once relied on so much.
When I first joined the library, I felt both familiar and strange. Stepping in as a staff member was a different experience, diving into a new role made the familiar feel almost foreign.
After 3 months of training, I got to know the library’s operations and was finally assigned to a project to implement the Library Material Pickup Station. Taking on this responsibility has been quite exhilarating. Throughout the project, my colleagues and I brainstormed many ideas and planned out every detail to ensure the Library Material Pickup Station runs smoothly.
The most memorable moment during this project was when we discovered an issue with the default settings of the station. If users had even 1 dollar in overdue fines, they were not allowed to pick up any books from the station. We were shocked at first, as we had no idea how to address the settings of the station. After countless tests, we finally figured out which part of the station was causing this issue. We then changed the overdue fines limit to 100 dollars, just same as the normal practice of the library, and an overdue fines reminder will now be displayed on the screen if users have any overdue fines.
Now that the Library Material Pickup Station is up and running, I encourage all of you to take advantage of it. Experience a new level of convenience! I hope you all find it as helpful as I believe it will be.
Smart Lo
Assistant Officer (Access Services)
lbsmart@ust.hk
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